FAQ

Supplies

How do I get more supplies?
Click here to order online or dial (216) 271-5800 and press “2”. You will need your Equipment ID number to order the correct supplies.

Where do I find my Equipment ID?
On the front of all Blue Technologies equipment is a silver label with our logo, contact information and an alpha numeric code. (ie: A8765). This code is your equipment ID. It is vital in creating your service call and when ordering supplies.

How long does it take to get my supplies?
Two days through UPS.

What is the shipping charge for my supplies?
$7.50 for two-day UPS shipping.

Will older supplies work with my new machine (toner & staples)?
No. Please make sure unused supplies are returned when upgrading your equipment to avoid being billed when upgrading.

How do I know that the person calling me is my vendor and not a ” toner-phoner” or “paper pirate”?
Caller ID is “unavailable”.
Caller refuses to provide phone number for you to call back.
Caller uses high-pressure tactics and insists repeatedly on ordering now.
Caller demands instant payment.
Caller presents “free offer” followed by requirement to pay for something additional.

What do I do to thwart a scam by a “toner-phoner” or “paper pirate”?
1. Educate your staff on how to handle calls and who should handle calls.
2. Make sure that they know who your company’s vendor is.
3. Refuse delivery.
4. Return delivered but opened packages COD. If package is opened, the scamming company will refuse returns and demand payment.
5. Send a certified letter to the scamming business about what happened.
6. Make a certified complaint to the Better Business Bureau.

Service

I would like to talk to a person rather than an auto-attendant.
It is actually quicker and easier to place a service call via the automated attendant than if you are placed on hold for the next available dispatcher.   Our dispatchers retrieve the automated calls to expedite service and reduce your response time. However, you can ask to be placed on hold until the someone is available to take your call and enter your request into our system.

I am experiencing error codes with my machine, what can I do?
First, open and shut the front door. If this does not work, restart the machine (make sure you hit the main switch generally on left side of machine.) If this also does not work, place a service call.

Is there anything I can do to fix my equipment myself?
When receiving error codes, restart machine (make sure you hit the main switch generally on left side of machine.)  Hard restarts clear a majority of error codes.

I am experiencing lines on my prints copies/scans.
Take a clean, dry cloth and lift the lid of the feeder. Wipe the glass strip where the scanning device is located. This usually eliminates most service calls for lines. If not, place a service call.

I am experiencing ERROR CODE 4901.
Before you place a service call, try a hard restart on the machine. Many times this negates the need for service.

I want to receive a confirmation you will be coming to service my equipment.

Confirm your request for a confirmation when you place your service request and it will be provided.

Why am I being charged for IP Maintenance?
Blue Technologies’ IP Maintenance ensures we will get there within five hours to service your account. To be covered by this warranty program for your IP, we must charge for the services. The technicians who are assigned IP calls bring the required experience and expertise to walk into various network and office environments, and troubleshoot so that our products work well for you.

If you have declined the IP Maintenance warranty program, you will be billed for time and materials. Your equipment also will be serviced AFTER all IP Maintenance customers have been serviced (sometimes this falls within the five-hour response time but most often does not.) The first hour bills at $125 and then you are billed $31.25 for every additional quarter hour.

When will I receive training on machine and can I schedule additional training?
Our delivery team arrives first to remove existing equipment and place your new equipment. A technician then comes to the complete the installation and to connect it to your network. Finally, your sales representative or customer service manager will contact you to coordinate training within 48 hours of delivery.

If this has not taken place, please send an email to: info@btohio.com and we will coordinate. Additional training can be scheduled by contacting the branch office that secured your equipment.

Administrative

I would like to request a buyout.
If you are seeking a buyout of your existing lease, please email Shirley Sefchick at ssefchick@btohio.com. Type “Please provide Buyout on Lease #___________” in the subject area.  She will execute your request. Be sure to include your contact information in the event we need more information.

I would like to create or cancel a service contract.
Email Rachell Johns at rjohns@btohio.com. Type “Service contract” in the subject area and we will execute your request. Be sure to include your contact information in the event we need more information.

I need help with an invoice.
If you need a copy of or have a question about an invoice, please email info@btohio.com and type “Invoice number ____” in the subject area.  You will then receive an email including a scan of the invoice or a phone call to answer your questions. Be sure to include your contact information in the initial correspondence.

I need to change my billing address.
Please email info@btohio.com, type “Address change” in the subject area and we will make the necessary change. Be sure to include your contact information in the event we need more information.

I want to pay a bill via credit card.
To pay by credit card, we will need your customer number, located on the invoice you want to pay. Then we will need your credit card number, security code and expiration date, name of the card holder, dollar amount and how you wish to receive your receipt.

What are Blue Technologies’ mailing addresses?

Cleveland/Akron/Canton:
PO Box 31475
Independence, Ohio 44131

Columbus:
PO Box 31786
Independence, Ohio 44131

Konica Minolta Equipment

How do I find the MAC address of the machine?

• Utility counter, administrator, network settings, detailed information
• Utility counter, user settings, print pages, confirmation page
• Utility counter, admin mode, reports, settings list

Where do I find the meter count?
Machine: Touch utility counter and the meter count appears on the left side of screen
Web: When you log in as a public user on the left side of screen, it is under the tab called “Device Information.” Click on meter count.

Where is the main switch for the copier?
Depending on the model:

• Inside of the front door
• Back left corner of machine
• Behind the small cover in front of the machine

If Internet Explorer doesn’t work correctly with the copier’s webpage, what web browser will?

Firefox

How do I locate the computer name if using a host name for the SMB or FTP utility on a local user computer?
Windows XP, Vista, 7: Double click on my computer and click “view system info” on right in XP; below address bar in Vista; or click “computer name” tab in Windows 7.

How do I receive confirmation pages for my fax?
The default is set to receive only when the transmission fails. You can place a service call to have this edited by a technician.

How do I check the job list on the machine to find out if my scan went through?
Touch the utility counter then click job list on right side of the screen. Then touch job details on bottom right of screen. Finally, click scan and then job history.

How do I set default on my color copier & print driver to black and white?

• Select quality tab in the print driver for any color machines.
• Set the copier to black then hit utility counter.
• Select user settings.
• Touch initial settings or copier settings and then current settings.
• The default is the KMBS factory default.