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Professional Services

Imaging Solutions Division Professional Services

Blue Technologies offers Professional Services to assist our customers in achieving the maximum benefit and results from their ECM solutions. Typical Professional Services include:

  • Discovery, Exploration, and Documentation of existing and proposed solutions
  • Installation of ECM Software
  • Configuration and Installation of Imaging Systems
  • Project Management
  • Workflow and Web Development
  • API Development, 3rd Party Integrations, and Stand-Alone Application Custom Development
  • Development of Pre-Processors for cleaning up or manipulating data.
  • End User and System Administrator Documentation and Training
  • Rollout Support

Professional services are typically quoted in conjunction with a new implementation or add-on process, but can also be purchased in a labor block for use in various projects at the customer’s discretion. When on-site time is required, the customer is responsible for travel expenses. Most solution development can be performed remotely once discovery is completed, a functional requirement is provided, or where the work is an extension of a previously-developed solution.

Requests for Professional Services can be made through your sales representative or by contacting the Imaging Solutions Division directly at 216-271-4800 or isdsupport@btohio.com.

Imaging Solutions Division Support

In general, it is the responsibility of Blue Technologies technical support group to:

To obtain in depth knowledge of organizations business processes and its ECM solution

  • Advise the ECM Systems Administrator on inquiries regarding functionality
  • Provide documentation for modules and release notes
  • Advise the ECM Systems Administrator of database maintenance techniques
  • To test reported bugs or defects in the software, and if verified, to report them directly to the Software Manufacturers for resolution
  • Provide the software upgrades to the end user
  • Maintain the logic of any workflows or other customization performed by Blue Technologies
  • Assist with the implementation of licensing/Add-ons
  • Remotely connect to workstations and servers to diagnose any error

Our support team is available during normal business hours, Monday through Friday, 9AM to 5PM EST, excluding federal holidays. Support can be reached in one of two ways:

By Telephone: 216-883-7642

By Email: isdsupport@btohio.com

Blue Technologies Support takes great pride in resolving issues in one phone call, and typically most phone issues are handled immediately. All issues that are emailed to isdsupport@btohio.com will be handled within 1 business day. If the issue you are experiencing happens to be a software defect Blue Technologies will escalate the issue immediately to the Software Manufacturer.

If emergency support is required outside of the standard business hours listed above, after-hours support is available by calling the same number (216-883-7642) to go to our after-hours answering service. A technician will call the customer back within 2 hours and attempt resolution. If the issue is not of an emergency nature, Support reserves the right to postpone the phone call until normal business hours, and will inform the customer as such.

On-site visits are handled on a Time and Materials basis.

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