Application Support Technician

The OnBase Support Technician is responsible for taking calls/emails from Customers who are utilizing a number of software platforms. They are also fielding and resolving software issues by using internal systems, troubleshooting utilities, and support processes.

Responsibilities

  • Must have technical aptitude to assist customers through troubleshooting steps
  • Maintain ownership and follow through consistently on communication of all Support Issues
  • Communicate with Customers in a professional and confident manner
  • Transition key information to the Technical Support Manager, ensuring continued and successful customer support
  • Maintain a high degree of proficiency with OnBase software suite and its appropriate application to ECM requirements

Qualifications

  • Bachelor’s degree
  • Good communication and time management skills
  • Previous use of Windows operating systems in a Client / Server environment, PC Configuration, SQL databases, and networks
  • Help desk and application support experience
  • Software troubleshooting/diagnostic experience
  • Experience with the OnBase software suite is a plus
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