Cybersecurity Analyst (Level 1)

  • Evaluate and analyze security incidents and alerts generated by the SOC and/or MSSP.
  • Liaise with different internal IT teams to ensure timely response to incidents and alerts.
  • Ensure different SLAs of incidents and alerts is met.
  • Support the SOC and/or MSSP in analyzing and investigating security incidents and identify root cause.
  • Maintain and update all network & security monitoring tools and appliances.
  • Provide periodic reports of security events and incidents.
  • Work with stakeholders to resolve security incidents and vulnerability compliance.
  • Carry out technical vulnerability assessments of IT systems to identifying potential vulnerabilities, make recommendations to control identified risks and work with those teams to ensure they are implemented.
  • Conduct periodic end user security awareness.
  • Periodically communicate security announcements and updates to end-users.
  • Keep up to date with security trends, threats, and control measures.
  • Coordinate tasks as directed by the supervisor to assist in the improvement of the security of IT systems.
  • Function as initial Helpdesk escalation point
  • Communicates alerts to clients regarding intrusions and compromises to their network infrastructure, applications, and operating systems.
  • Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts on duty
  • Other duties as assigned
  • Must be able to obtain federal and military security clearance

Required Skills/Abilities:

  • Excellent working knowledge of systems, networks, and security protocols.
  • Detail-oriented with the ability to work both individually and within a team
  • Excellent oral and written communication skills
  • Great interpersonal skills with a service-oriented approach
  • Work closely with the company’s Customer Success, Engineering and Sales teams

Education and Experience:

  • 2 years’ experience in a security analyst role
  • Prefer at least Associates degree in relevant field
  • 1-3 years of experience with cyber operations.
  • Experience working in an operations center preferred.
  • Familiarity with ITIL concepts
  • Industry standard cybersecurity certification, e.g. Security+ or similar is highly preferred.

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