Director of IT

Blue Technologies Smart Solutions is adding a Director of Technical Delivery to provide service leadership, as well as, provide the development and management of our technical services team. The Director of Technical Delivery is responsible for the team’s performance while recruiting and adding additional support personnel to our growing team. This individual will oversee the measurement and quality engineering of service processes in the support of key business metrics, development and implementation of technical services strategy and execution. This is a highly visible role for an active technical team leader who builds teams and provides motivation for a common goal – meeting and exceeding the customer expectations per the Commitment to Excellence – Every Day!

Key responsibilities will include:

  • Upholding the SLA’s and service metrics of existing contracts in place while managing the fiscal health of this division by ensuring active project management and accountability
  • Designing and implementing quality technical services, best practices, and methodologies to ensure client satisfaction
  • Refining processes to improve service delivery of our technical service teams
  • Monitoring and managing key business metrics
  • Building team synergy and collaboration between service teams
  • Interfacing with engineering on customer-impacting enhancements and fixes
  • Managing the development of the professional service team’s skillset and creating career paths for our team members

Requirements:

  • 10 years’ experience in the IT industry, with a minimum of 5 years of direct people responsibility including team building and development, training, accountability, and active management and providing motivation
  • Completion of a 4-year degree, MBA a plus
  • Profound knowledge of Application Software (ERP, CRM, ECM, HRIS) implementation, IT Infrastructure, networking, software, and hardware in various work environments
  • PMP required certification including extensive project management experience
  • Well- developed written and oral communications skills including group presentations, group facilitation, personal coaching and customer communication
  • Ability to establish and maintain credible and collaborative relationships at all levels of the Blue Technologies organization

Blue Technologies provides a competitive salary based on experience.

Apply to Blue Technologies