Front Desk Receptionist

As the Front Desk Receptionist at Blue Technologies’ Cleveland headquarters, or “Director of First Impressions”, this individual will take and direct all incoming calls daily as we want our clients, prospective clients and vendor partners. While inbound call volumes average 200+ calls per day, this is a team role where you make an impact daily. As a value-added reseller of office equipment, printer fleet management, document management software solutions and IT solutions, we pride ourselves in superior customer service. At Blue Technologies that service level is known as the Commitment to Excellence – EVERY DAY, and it starts with every time we answer the phone or interact with someone.

Responsibilities

  • Answer all incoming calls from our main phone line (emergency service lines manned by a technical dispatch team) and transfer to the correct team member
  • Greet and welcome guests – offer beverages / take coats
  • Make coffee throughout the day to accommodate visitors and staff
  • Fold, stuff and post all outgoing mail for the company. This includes invoices / statements / marketing materials / customer correspondence / outbound mail
  • Facilitate mass mailings – coordinate envelopes, meter mail pieces – when needed
  • Sort and distribute all incoming mail and notify Accounts Receivable immediately upon receipt of daily mail
  • Maintain the postage machine & folding machine – place service calls and refill postage as needed
  • Maintain and control proper levels of marketing materials for sales staff
  • Administrate, maintain, generate orders and dispense office supplies as needed for Cleveland
  • Administer employment applications, background release, IA paperwork and direct to Recruiter / interviewing manager.
  • Maintain a clean work area and stocked storage room for the administration of office supplies
  • Track and maintain various excel reports
  • Update internal phone lists and territory lists

Qualifications

  • 5+ years exemplary work performance in a customer service support role – PROVEN PAST WORK HISTORY
  • Warm and welcoming disposition for communicating with callers and employees to assist them in their needs – COURTESY
  • Heightened sense of urgency that can escalate problems quickly but also understand how to solve problems for the client with little disruptions – CONFIDENCE
  • Strong verbal and written communication skills – PROFESSIONALISM
  • Desire to be part of a bigger team to help others – TEAM PLAYER
  • Maintain confidentiality of front offices and provide administrative services as needed – DISCRETION
  • Must be 100% Microsoft Office proficient – no training provided for clerical duties – COMPETENT

Apply to Blue Technologies

By |2019-01-30T16:57:40+00:00January 21st, 2019|Cleveland Headquarters, Open Positions|0 Comments