Senior Systems Engineer

Blue Technologies Smart Solutions, a wholly-owned subsidiary of Blue Technologies Inc. provides managed IT Services, Document Management, ECM solutions, and professional services to our clients. We are currently seeking a Sr. System Engineer that will be responsible for providing professional services to new or existing customers that can include: business and technical consulting, analysis, design, implementation, system troubleshooting, performance optimization, and documentation. Services are provided both at the client site and via phone, email, and the Internet. In addition to the billable activity, the Sr. System Engineer supports pre-sales configuration and design activities, skills and certification maintenance, and research and technology development tasks. The Sr. System Engineer has advanced-to-expert skill level with varying practical experience. The Sr. System Engineer is acknowledged as an expert in the field and is sought after by others for leadership and knowledge of how to design and architect complex solutions that cross a variety of technical domains. The Sr. System Engineer can complete complex projects with a broad scope and is able to work independently as well as function as Lead Engineer on specific projects. The Sr. System Engineer will have moderate interaction with peers on work assignments.

A Sr. Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues.

Position Duties:

  • Provide technical services and support for the following areas:
  1. Network level: WAN and LAN connectivity, routers, firewalls, and security Internal systems, cloud and network infrastructure.
  2. Virtualization technologies: VMware, Citrix, Scale and Microsoft
  3. Remote access solution support: VPN, Terminal Services, and Citrix
  4. Remote monitoring and management of system alerts and notifications
  5. Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, O365
  • Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
  • Perform network assessments, security audits and new client consultations
  • Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients
  • Document maintenance for all computer systems and network infrastructure
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Be available for other engineers and coach them to resolution
  • Ability to work in a fast pace, team-oriented, and dynamic environment
  • Ability to multi-task and quickly adapt to changing priorities
  • Strong aptitude and the ability to pick up new technologies quickly, adapting to changes
  • Professionalism, attention to detail and a positive, customer-focused attitude are imperative
  • Must be available for on-call and to assist with project deadlines, this may include occasional nights and weekends

Required Advanced Technical Proficiencies:

  • Hyper-V, vSphere, Scale, Citrix, SQL, and Terminal Services
  • WAN Technology (MPLS, VPLS, VPN)
  • Meraki WAP & Firewall
  • OSX troubleshooting
  • VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec).
  • Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security-related technologies
  • Exchange Server 2003 – 2016
  • Windows Server 2003 – 2016
  • MCSA Server 2016
  • MCSE Server Infrastructure
  • O365 Implementation and Administration
  • Proven ability to write PowerShell scripts

Base Requirements:

  • Strong analytical and problem-solving skills
  • Cisco CCNP or similar networking certificate
  • MCSA Server 2016
  • MCSE Server Infrastructure
  • Minimum of 10 years’ experience working in a like role or 5 years of experience working in Managed Services
  • Minimum four (4) years prior IT Support experience in a data center environment.
  • A B.S. in Computer Science is strongly preferred

Apply to Blue Technologies